Standard shipping takes 7–14 business days worldwide. Each piece is made-to-order, so please allow 3–5 business days for production before shipping. You'll receive a tracking number via email once your order ships. Express shipping (5–8 days) is available at checkout for select regions.

We ship from our fulfillment center in Fuzhou, China, with deep partnerships built since 2023. Our global supply chain ensures reliable delivery to over 50 countries. All packages include full tracking.

Yes! You'll receive a tracking number via email within 24 hours of shipment. You can also track your order status anytime by logging into your account and visiting the "Order History" page.

We offer free standard shipping on all orders over $75. Orders below $75 have a flat shipping rate of $6.99. Express shipping rates are calculated at checkout based on your location.

High-resolution, well-lit photos with clear subjects work best. Avoid blurry images, extreme shadows, or photos with multiple overlapping faces. For pet portraits, close-ups showing facial details yield the best results. Our AI system will analyze your photo and notify you if the quality isn't suitable for embroidery.

Absolutely! We send a digital proof within 24 hours of receiving your order. You'll see exactly how your embroidery will look before we begin stitching. We only start production after you approve the design.

Yes! During the design process, you can specify your preferred embroidery size and placement. Our standard placement is centered on the chest for apparel, front panel for hats, and centered for bags and accessories. Custom placements are available — just mention your preference in the order notes.

We offer a wide range of customizable products: hoodies, t-shirts, sweatshirts, pet outfits, couple matching sets, baseball caps, bucket hats, trucker caps, tote bags, pouches, pencil cases, pillows, towels, wall art, framed embroidery, keychains, fridge magnets, patches, and badges.

We offer a 99-day hassle-free return policy. If you're not completely satisfied with your order, contact us within 99 days of delivery for a full refund or replacement. Because each item is custom-made, we ask that you review the digital proof carefully before approving production.

We stand behind every stitch. If the final product doesn't match the approved digital preview, we'll remake it free of charge or issue a full refund. Please contact our support team with photos of the item within 14 days of receipt.

You can cancel or modify your order within 2 hours of placing it, or before you approve the digital proof — whichever comes first. Once production begins, cancellations are not possible due to the custom nature of our products.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment gateways.

Orders shipped outside the United States may be subject to customs duties, import taxes, or VAT depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our pricing.